The Ups Store’s New Shopping Assistant App Makes Shopping Online Easier than Ever
The UPS Store St. Cloud Manager Heike Becker knows the key to success is your team.”I have a mantra that I try to live by, ‘Do one thing well and do it with excellence,'” says Becker. “We work on getting our customers what they need fast, every day and every time. It’s important to us that our associates are always working to improve how they can serve our customers.”
She attributes her team’s ability to get the job done consistently to their use of The UPS Store’s new Shopping Assistant app. This convenient tool allows team members to shop online for products and services, including big ticket items like electronics and appliances, on behalf of customers.
“The app is really easy to use,” says Associate Jake Altman. “I haven’t had any experience with other stores’ apps but I have been able to learn pretty quickly how ours works. I find it easy to locate products, as well as consider shipping options, price and availability. I also like that it tells you estimated costs upfront so there aren’t any surprises about the total sum owed at checkout.”
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The UPS Store’s IT Department “The first thing we did was build a mission critical system,” says Haack. “We made sure that we got an app developed as well as an internet enabled Shop within the store.”
The Ups Shop’s IT Manager From there, Haack and his team built a strategy to reach out to customers in the community and offer them a platform to build their business. Haack also made sure they could keep up with current technology, too. “We had people that worked on it all night long,” he says. “We purchased thousands of dollars worth of equipment so that we could have the UPS Store with Shop functionality in-store at 1am if we wanted. We knew that was important because we were going to bring in partners, and we were going to have to be able to scale.”